Prodos Games

And it is good that they can respond quickly sometimes, but it certainly isn't something they always do and it hasn't been my experience so far.

And my point is I just want a response. The product is important but more important is that they actually talk to me. I can understand shipping problems or lack of product problems and give some slack. What I can't understand is refusal to even respond to a message. All you do is respond to an e-mail and tell me what is happening. I have dealt with a lot of companies in 15 years or so of gaming of various types. And while some of them don't move very quickly in sending you the part, it is usually free so they use slow shipping which is what I do expect, they do at least talk to you. I used to train people for customer service and studies have found while people do want help what they want more than anything is to feel like their problem is at least heard and understood by the company.

Sounds like a good kit bash to me.

I have worked with GW as well, actually had quick turn arounds from them. 1 day turn around on the response and 2 weeks for the part. I understand that the part comes from a long way away, the problem is not in how long it takes to get the part but in how long it takes to get any response. It took two weeks for them to send me an e-mail, and then only because I sent a message to their facebook account. They are the ones that told me they would give me a tracking number. International companies use them as well.

I can barely get someone to respond to me. What contact form did you use?

I have gotten a response, but no replacement product. You aren't alone.

Yep. Not much point in ordering things when the money might just be thrown away. It's getting close to a month now and while they finally sent me a message I still haven't even seen a tracking number.

They are in general really bad with responding to e-mails. Don't expect much.