Prodos Games

Bottom line: Prodos are still holding money and product from paying customers. Everyone forgets that Pre-Order customers are people who came in after a successful Kickstarter campaign and made a purchase based on that, as I have done. We were not investors and we were not gambling our money. We were paying for a product to be delivered as advertised. This means complete, as described, and within the timeframe specified.

I am missing products, being told that what I purchased is out of date and I will have to spend more money to get items which were to be included from the beginning, and products I own are not as described (chiefly the sergeant, who is out of scale). None of this is being addressed and communication has been atrocious.

As I am not a Kickstarter Backer, I do not receive notifications about the projects or products Prodos is working on. I instead have to sift through forums and social media, none of which are remotely helpful. When I finally come across relevant information/discussion, it typically comes back as "spend more money to get what is owed to you" or "we don't know."

At this rate, I just want a phone number so that I can actually speak to the individuals who seem to not understand "bait-and-switch is illegal and that is what this is." I don't want to give you more money for a rulebook which was supposed to be in my core game. I do not want to BUY A RULES SET which alters the core game mechanics and stats to the point that rebasing miniatures (or further purchase of miniatures) is required.

I also deeply resent that a European company is offering EXCLUSIVE items to attendees to the conventions which they are at, rather than using those resources to deliver to customers worldwide who are still waiting on their promised goods. I live in the USA and cannot attend anything in any overseas conventions. I can't even afford the conventions in my own country.

Stop pandering for more money, deliver what was promised, make good on the deals still due, and you might regain the business of the customers (not backers/investors) you have driven away.

Oh, and thanks for the apology letter and the coupon for products I don't intend to buy as a consolation prize.

No, I don't receive notifications. I'm "Pre-order scum" and missed the KS but managed to get in on the pre-order (so no backer notifications) with the same pledge levels and everything (except notifications).

Everything, including the grief.

Rules have updated and I still don't have the initial wargame rules that were supposed to be shipped with the original game. Cards and characters have been updated and I'm being told by a Prodos representative (via FACEBOOK, of all things) that they offer an exchange and I can buy the things that were promised at the start.

I also cannot get anyone to address the fact that the sergeants are about a head shorter that the rest of the marines and on a different scale entirely. I get "they're special units with their own purpose." I know. It's why I bought them: to marshal my squad into fighting shape and keep them in line, not stand beside them like cigar-smoking teenagers who are trying to fit in with the "cool kids."

And this nonsense about a whole second edition of the rules with new figures cast in single pieces? I didn't pay for that!

Where are our multi-pose marines and our cloaked predators? Heck, where are my wargame rules that I was supposed to get in January of 2015?

Maybe spamming the exchange address will get some kind of reply besides "buy more, get less."

Also, finally replying to this thread because a bump might raise awareness that Prodos still aren't delivering.

There's an exchange offered? I thought they've just kept the money.

As a word of warning to those who are concerned about how their squads look: the sergeant's actually a slightly different scale from the other marines. He's about half a head shorter and everything is proportionately shrunk to fit his height. he's cast in a single piece and actually looks a bit silly alongside the rest of the marines with his comically-small shotgun.

I'll have to get a good picture to post, since this is VERY off-putting.

Yeah, I'd buy this, instead of the steampunk-meets-Starcraft thing they were showing before.

That said, I'm not giving Prodos another red cent until the items I already ordered arrive.

Still waiting.

My pledge status has changed to "awaiting" nearly four months ago, IIRC. I swear, if there's no big (that means we get an announcement, not a 'newsletter' passed along via KS or a blurb on Facebook) update in the next month, I'm never buying a single Prodos product in retail once my order arrives.

IF my order ever arrives.

I'm finding it really hard to continue to preach patience when they've got the time to work a whole other product line and all these conventions (not to mention tearing down the old forum to re-build the site) without being able to reliably present updates to customers who have already paid for products. I'm not a Kickstarter backer, who funded on a gamble. I'm a PRE-ORDER customer, who paid for a product that WOULD hit shelves and was already slated to release. It's on shelves and released, but I haven't even SEEN the things in-person.

There's a group on Facebook dedicated to legal action against Prodos and I would be lying to say that I'm not tempted to join that bandwagon.

If I paid for the pre-order of Mass Effect 3, Halo 5, or DOOM and GameStop told me they'd get it to me 'eventually' while selling to everyone else and maintaining a stock in-house, you bet your bug-stompers I'd do something about it. This isn't a $60 game, though. This is $630 worth of "my wife is still yelling at me over this two years later."

I'd like my purchase, now..

NOW.