Nice to hear 1 good report of good customer care. The vast majority have not been good unfortunately.
I for one, am still waiting for items and find it very difficult to get replies and we have hardly had any communication for weeks/months.
The vast majority of us here love the film franchise, and the vast majority of us are very pleased with the figures and the game generally (though the Rules need work - soon) and we are all in the same boat - We ALL want Prodos to succeed and develop this disaster of customer relations into something much better, so we can all mutually benefit with more figures, options, rule updates (the Wargaming version coming out properly), etc. We WILL invest, but you have to show us some respect as customers, and especially KickStarters.
The sooner Prodos realise this, the sooner people (Customers) will get back on board and put trust back in Prodos, who will then sell more items, and us as Customers will have more great products to bu - beneficial to all. But Prodos, you HAVE to start by talking to your customers, regularly and honestly...
Dear Prodos,
i have received new figures today
Theses ones are perfect ! Nor damaged, nor mispacked !
Because your customer care made an hyper fast perfect job, i'll continue to buy games and figures from your company *!
Regards from France,
I'll post this message on our forum !
Olivier
* not like mantis games (i'm waiting dungeon saga figures since 1 year now !!!!!)